Order Processing Times

• All orders are processed and shipped within 1-3 business days. Orders are not processed on weekends or holidays.
• Order processing times may be delayed by a few days during holidays, launches, limited edition releases, or other times when we’re experiencing a high volume of orders.
  • Please allow additional days in transit for delivery.
• Any exceptions will be noted in product details.

Order and Shipping Confirmations

• After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
• You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number(s). Please allow up to 24 hours for this tracking number to become active.
• If your order has multiple boxes, you will have multiple tracking numbers.
• If you have not received an email, please check your SPAM folder. Otherwise, please contact us at (607) 847-6154, 1-800-959-6543 or [email protected] if you did not receive your email.

Allowed Shipping Regions

• Currently, we will only ship to US and Canadian addresses.
• Please note though that some products may not be able to be delivered to your address in the US or Canada due to regulatory restrictions. You will be informed of which products are restricted during the checkout process.

Shipping Carriers and Rates

• Golden Artist Colors is currently only offering FedEx Ground shipping through our eCommerce store.
• This also means that we cannot ship to P.O. Boxes.
• Shipping fees for your order will be calculated and displayed at checkout.
• If you require a different shipping option, please contact us at (607) 847-6154, 1-800-959-6543 or email us at [email protected]

Taxes

• Taxes are calculated based on the value of your order and your geographical location. You will see the calculated tax at checkout.
• If you are a non-profit organization, please note that Golden Artist Colors cannot process tax-exempt orders through the online ordering portal. If you would like to place a tax-exempt order, please contact us at (607) 847-6154, 1-800-959-6543 or email us at [email protected].

Return Policy

• Order # (e.g. S-000000240)
• Product ID
• Product Name

Promotions

   We offer various types of promotions, including but not limited to: 

• Percentage Discounts: Enjoy a percentage off of your total order value.
• Fixed Amount Discounts: Get a fixed amount off of your purchase.
• Free Shipping: Occasionally, we offer free shipping promotions on certain products.

   To take advantage of our promotions:

• Look out for promotional banners on our website.
• Enter valid promo codes during the checkout process.

Current Promotions

• Must add at least 10 Individual PanPastel Colors and add the 10 Color Palette Tray to your cart.
• Use coupon code 10TRAY99 at checkout to redeem discounted price on tray.
• This promotional discount limits 1 per customer. Limited time offer while supplies last.

• Free shipping will be applied automatically only to merchandise listed on the merchandise page, not to any other products added to your cart.
• To redeem, add any merchandise item(s) that equal $50 or more to qualify for free shipping on these items.
• This limited time offer excludes any products other than merchandise.

Conditions

• Some promotions require a minimum order quantity/value to qualify.
• Certain products or categories may be excluded from a promotion.
• Some promotions may be exclusive and cannot be combined with others.
• Only one promotion code can be applied per order.
• Please note that our promotion policies may change, and we encourage you to check this page for updates.

Thank you!